Support that's an SLA, not a best-effort promise
Software that isn't actively maintained doesn't stay still — it accumulates security exposure, dependency drift, and small breakages that compound. We provide maintenance with defined response times, so "who do we call when something breaks" has a real answer instead of a scramble.
What’s included
- 01Defined SLA & response-time tiers
- 02Security patching & dependency updates
- 03Bug triage & resolution
- 04Performance monitoring
- 05Monthly health reporting
- 06Scoped feature enhancements on request
Frequently asked
Do you support software your team didn't originally build?→
Yes — we start with a technical audit of the existing system so the SLA is based on its real condition, not assumptions.
What are your support hours?→
Response-time tiers are matched to your business hours as part of the SLA — including overlap coverage for US, UK, and EU teams, not a fixed single-timezone window.